According to NACS Convenience Voices research published in May 2023, one in five c-store shoppers makes an unplanned purchase on every visit, rising to one in four during late-night hours. Among those shoppers, eye-catching displays drove impulse purchase decisions for nearly 20% of respondents, second only to the product's visual appeal.
That context matters for what you put on screen. A rotating promotion near the deli counter reaches a customer who came in for fuel with no food purchase planned. Static printed posters carry that message once, then fade into the background. Digital screens cycle, refresh, and stay relevant by design.
For multi-location operators, there is a second case: time and coordination. Managing print-based promotions across 10 or more stores involves print production, shipping logistics, and per-store staff time for installation. C-store operators who move to cloud-based digital signage consistently report meaningful reductions in that overhead, though the savings vary by operation size and how promotions were managed before.
For ROI context, see retail digital signage ROI.
Key takeaway: The impulse purchase window (the seconds between a customer noticing a screen and reaching the checkout) is where c-store digital signage pays for itself. Content that updates in real time, matched to time of day and store context, captures sales that static printed materials cannot.