Real-Time Flight Info for Accenture With Pickcel’s FIDS Solution
The Client
Accenture is a global professional services company operating across 50+ offices in India, including metros and Tier-2 cities. Each location sees a steady flow of visiting clients, partners, and employees traveling between cities. Reception areas serve as the first touchpoint for these visitors, an environment where efficiency, comfort, and brand perception matter.
The Challenge
Accenture’s receptions often functioned like informal travel desks, with visitors frequently asking for live flight updates. Key challenges included:
- Information bottlenecks: Reception staff lost time switching between calls, travel apps, and security duties.
- Inconsistent experience: Flight information delivery varied across locations, with no standardized display format.
- High disruption rates: Flight delays and last-minute gate changes are common in India’s aviation sector, impacting meeting schedules and visitor comfort.
- Noise vs. relevance: Showing all flights from every city created information overload; each location needed city-specific data only.
- Scale complexity: 50+ sites meant any corporate digital signage solution had to be deployed and managed remotely without interrupting operations.
The Solution
Through a trusted digital signage partner, Accenture deployed Pickcel’s solution onto X2O Media Player-powered kiosks running on Android OS for reliable, high-performance displays.
Technical Specifications.
Cloud-based, remote configuration: without the need for on-site intervention through Pickcel’s Flight Information Display System (FIDS) solution.
Secure URL integration: into existing kiosks.
Location-scoped feeds: each office only shows flights for its nearest airport (e.g., Bangalore receptions show BLR arrivals & departures).
Real-time updates: including:
- Airline & flight number
- Origin & destination cities
- Flight status (on time, delayed, boarding)
- Terminal & gate/boarding details
- Baggage belt number
Flexible layouts: supports landscape or portrait modes, with optional content zones for corporate messages alongside FIDS.
Advanced digital signage security ensures content integrity, prevents unauthorized access, and protects data across all locations.
Key Benefits
The integration of Pickel's cloud-based digital signage solution brought about several key benefits:
Engaged waiting areas: Visitors use downtime productively, checking live, relevant flight data.- Consistent brand experience: Standardized, polished display formats across 50+ locations.
- Reduced cognitive load: Only location-relevant flights are shown, preventing screen clutter.
- Positive brand perception: Projects Accenture as tech-forward and guest-focused.
- Future-proof flexibility: Since the platform is fully compatible with Android digital signage setups, Accenture can easily extend the same cloud-based deployment to other Android-powered screens in future expansions, without requiring hardware changes.
The Result
Accenture’s reception areas went from frequent interruptions to smooth, self-service hubs. Visitors could instantly check accurate, glanceable flight information without waiting for staff, freeing reception teams to focus on guest care and creating a warmer welcome. Hosts and guests alike gained the agility to adjust meeting wrap-ups, cab bookings, and airport transfers the moment a flight status changed. With Pickcel’s digital signage software powering the network, uptime has stayed uninterrupted for nearly a year, turning every lobby into a dependable, always-on source of real-time travel intelligence.
