Show Zendesk Queues, SLA Timers, and CSAT on Support Floors
Adjust your team’s priorities in real time. See what to tackle now and hit targets faster.
Trusted by 9,000+ Businesses
SSO & MFA
ISO 27001
SOC 2
On-Premise
99.9% Uptime SLA
Pickcel + Zendesk: High-Impact Use Cases
Live queue board • SLA timer wall • CSAT/QA view • Shift handover board
Live queue board
- Work oldest-first
- Cut wait time
SLA timer wall
- Save at-risk tickets
- Fewer breaches
CSAT/QA view
- Coach in the moment
- Lift quality
Shift handover board
- Smooth changeovers
- Fewer drops
Simple Login and Use.
Easy access and effortless day-to-day screen management.
SLA thresholds & breach signals (clear on-screen colors; optional sound cues)
Access control (roles, groups, and brands respected); PII-safe wallboard mode
Real-time cues (at-risk, backlog, channel split)
Multizone layouts (tickets + alerts + tickers/widgets)
Playback & uptime logs (export for audits)
Supporting these dashboard and more
For data outside those tools, Pickcel brings the same secure, always-on delivery to your internal systems.
Sentry
Display real-time KPIs from your monitoring stack directly on your digital screens.
